Connect Shopify to Vio
Banner · commerce/shopify/banner.png
Shows: the Vio Sync for Shopify hero banner.
Sell your Shopify catalogue through Vio in a few minutes — no code required. Vio Sync is a sales channel: it plugs into Shopify the same way Online Store or POS do. This guide covers installing the app, connecting your store, publishing your products, and receiving orders back.
Who this is for — Shopify merchants who want their products available in Vio. You’ll do everything from your Shopify admin and the Vio dashboard.
Before you start
Make sure you have:
- A Shopify store on any plan.
- A Vio API key — sign up at your Vio dashboard to get one.
- At least one product in your store (you need products to publish).
How it works
Once you connect your store, Vio keeps your catalogue in sync and delivers your orders back:
- You choose which products to publish to Vio — titles, prices, stock, variants and images stay in sync. Nothing is published automatically when you connect.
- Your products become shoppable inside Vio’s network of publisher apps and articles.
- When a shopper places an order, it’s delivered straight to your Shopify store.
Step 1 · Install the app
Find the app
In the Shopify App Store, search for Vio Sync and open the listing.
Screenshot · commerce/shopify/01-search.png
Shows: the Shopify App Store search results with “Vio Sync” visible, and its listing page.
Install
Click Install. Shopify shows the permissions Vio Sync is requesting — review them and approve to finish installing. After installing, Vio Sync appears under Sales channels in your admin sidebar, next to Online Store.
Screenshot · commerce/shopify/02-install.png
Shows: the Shopify install/permissions screen for Vio Sync, with the Install button.
Step 2 · Get your Vio API key
Find or create your API key from your Vio dashboard — click Open Vio dashboard from the app’s connect screen, or go there directly.
Keep your API key private — it links your store to your Vio account. Treat it like a password.
Step 3 · Connect your store
Vio Sync opens on Connect to Vio. Paste your Vio API key and click Connect.
Screenshot · commerce/shopify/03-connect.png
Shows: the “Welcome to Vio Sync” connect screen, with the Vio API key field, the
Connect button, and the “Find your API key in your Vio dashboard” link.
Once connected, a confirmation dialog appears and you land on the Vio home screen. It shows 0 products published to Vio — connecting never publishes anything by itself; you decide what goes live in the next step.
Screenshot · commerce/shopify/04-connected.png
Shows: the “You’re connected to Vio” confirmation dialog, and the home screen with the
“Publishing to Vio” status and the Manage products link.
Step 4 · Publish your products
You can publish from the app, or from any product’s page — both work, use whichever you prefer.
From the app
Open Products in the app navigation. Search or filter your catalogue, select the products you want to sell on Vio and click Publish selected. The Vio status column flips to Published and the products sync to Vio right away.
Screenshot · commerce/shopify/05-products.png
Shows: the Products table with search, the Status filter, the Vio status filter, and rows
showing thumbnails, status badges, inventory and the Published / Not published Vio status.
Video · commerce/shopify/sync-demo.mp4
Shows: selecting products, clicking Publish selected, and the Vio status flipping to
Published. ~20–30 s.
From a product’s page
Vio also shows up in the Publishing card on every product page in your Shopify admin — just like Online Store. Add the product to the Vio channel there (or use the bulk editor) and it syncs the same way.
Screenshot · commerce/shopify/05b-product-page.png
Shows: a product page in the Shopify admin with the Publishing card listing
“Online Store, Vio”.
What syncs: title, price, stock, variants and images. Only the products you explicitly publish go to Vio — nothing syncs automatically on install or connect.
Step 5 · Receiving orders
Orders placed through Vio are delivered to your Shopify store automatically — they appear in Shopify → Orders like any other order, so inventory and fulfillment stay in your normal workflow. There’s no extra setup: the app registers the order webhooks for you during connection.
Managing your catalogue
From Products, use the search field, the Status filter (All statuses / Active / Draft / Archived) and the Vio status filter (All products / Published to Vio / Not published) to find what you need, then select products and:
| Action | What it does |
|---|---|
| Publish selected | Make the selected products available on Vio. |
| Unpublish selected | Remove the selected products from Vio (with a confirmation step). |
Open Connection & log at any time to see your connection status (store, Vio account, API reachability, products published) and the list of everything currently on Vio.
Screenshot · commerce/shopify/06-connection-log.png
Shows: the Connection & log screen — connection status (store, Vio account “Connected”,
Vio API “Reachable”, products published) and the synced products list.
Disconnecting
To disconnect, open Connection & log and click Disconnect from Vio. This removes the connection between your store and Vio — your products stop being sold on Vio.
Troubleshooting
Can’t connect / key is rejected — double-check the API key you pasted matches your Vio dashboard exactly, with no extra spaces.
Vio API shows “Unreachable” — open Connection & log and click Re-check. If it stays unreachable, try again in a few minutes.
A banner asks you to add a language — Vio delivers product feeds per country, and Shopify requires your store to support a language for that country. Vio accepts English out of the box, so this should be rare; if the banner appears, add one of the suggested languages under Settings → Languages and it clears itself on the next visit.
Publishing from a product’s page doesn’t sync — that path relies on Shopify’s channel feeds, which need your store to have a market for one of Vio’s countries (Norway, Denmark, Sweden or Finland) under Settings → Markets. Publishing from the app’s Products screen works regardless.
Orders don’t arrive — orders only sync back for products that are published to Vio. Confirm the product shows Published on the Products screen.
Need help?
Contact the Vio team at vio.live — we’re happy to help you get set up.